Over the last few years, the Device-as-a-Service (DaaS) concept has been quickly gaining traction. In fact, according to IDC in its recent report, IDC FutureScape: Worldwide Connected Devices 2022 Predictions1, “one in five corporate PCs shipped in 2023 will be deployed through a Device-as-a-Service Agreement, and that share will only climb throughout the forecast period.”
Customers want lower costs, reallocation of IT resources to digitization of the business, the ability to easily upgrade to the latest technology and freedom from device management. Many customers also feel like bundling those benefits into a consumption-based model will help solve IT resource challenges and better focus on what is important.
However, “DaaS” is a broad and complex concept – sometimes even elusive – and building a Device-as-a-Service model can be difficult for a solution provider. An effective DaaS offering requires a sophisticated supply chain model in order to distribute, manage and dispose of the IT devices.
Elements of a DaaS model typically include some level of:
- Device and software deployment and setup
- Consultation and configuration
- Manufacturer warranty / accidental damage protection
- Flexible payment structure
- Device protection – fire, theft, loss
- Device fleet tracking
- Customer support services
- Proper data sanitization
- Device disposal
This structure offers significant benefits to the customer. It can offer in-term and end-of-term flexibility for faster device refresh cycles so that the latest technology can be easily acquired. According to the same IDC FutureScape referenced earlier, DaaS offers companies a better way to match and supply employees with the suitable device at a faster refresh cadence. It may also enable a cost-positive solution that maximizes cashflow and ROI, and it eases the device management burden often placed on IT staff. Additionally, for customers looking to acquire multiple device types across brands (i.e., phones from one manufacturer and laptops from another), a robust DaaS offering from a solution provider can offer a consolidated solution in a single monthly payment.